Privacy Policy
Who We Are:
We are a family-owned and operated business based in Charlotte, North Carolina.
What Personal Data We Collect and Why We Collect It:
We collect customer data via our website’s “Contact Us” form, SMS messages, and phone calls. To provide an accurate estimate, we collect the following information:
- First and last name
- Email address
- Phone numbers
- Home address
- Any additional information about your home that’s needed for your estimate
This data is necessary for providing accurate estimates for initial, one-time, or recurring cleaning services. After an estimate is provided and accepted, we create a customer profile that includes contact information such as your name, phone number, address(es), and email address. We confirm your method of payment over the phone after booking.
Comment Box:
Comments with details about your home or office help us to provide you with a more accurate estimate of the services you’re interested in. We do not store or share your comments.
Media:
If you upload images on our social media pages, avoid including embedded location data (EXIF GPS). Visitors to the website can download and extract location data from uploaded images.
Contact Form:
This is the safest and fastest way to provide us with your information. We respond to inquiries within 24 hours on business days and within 48 hours over the weekend.
How Long We Retain Your Data:
If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve any follow-up comments automatically.
For users who register on our website (if applicable), we store the personal information provided in their user profile. Users can view, edit, or delete their personal information at any time, except for their username. Website administrators can also view and edit this information.
Your Data Rights:
If you have an account on our site or have left comments, you can request an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold, except for data we are required to keep for administrative, legal, or security purposes.
Where We Send Your Data:
We store your data in secured scheduling software. The system is backed up and supported by the software developer and technical support teams.
We do not share, sell or convey your personal information with third parties for marketing or promotional purposes.