15 Common Questions People Often Ask About Home Cleaning Services

What’s included in a standard home cleaning service?
EcoGlow’s standard cleaning includes dusting, vacuuming, sweeping, mopping, and surface cleaning in kitchens, bathrooms, bedrooms, and living areas.
How often should I schedule a cleaning service?
Most clients choose weekly or biweekly service, but we also offer monthly and one-time cleanings based on your needs.
What is deep cleaning and how is it different from regular cleaning?
Deep cleaning includes detailed tasks like baseboards, inside appliances, and scrubbing buildup—perfect for spring cleaning or move-ins/outs.
How long does a house cleaning usually take?
A standard cleaning typically takes 2–4 hours, depending on the size and condition of your home.

Do cleaning services bring their own supplies and equipment?
Yes! EcoGlow provides all cleaning products and equipment—including eco-friendly and non-toxic supplies.
Are the cleaning products safe for kids and pets?
Absolutely. We only use eco-conscious products that are safe for your whole family, including pets.
Can I request green or hypoallergenic cleaning products?
Yes! All of our products are eco-friendly, and we’re happy to use hypoallergenic options upon request.

Can I customize the cleaning checklist to fit my needs?
Definitely. We work with you to create a custom cleaning plan that fits your home and lifestyle.
What happens if I need to cancel or reschedule a cleaning?
No problem—just give us at least 24 hours’ notice, and we’ll be happy to reschedule.
Do I need to be home during the cleaning?
People want to know about trust, keys, and access procedures. Not at all. Many of our Charlotte clients provide access and return to a spotless home.

How is the cost of home cleaning services determined?
Pricing is based on your home’s size, the type of cleaning, and any add-on services. We offer free quotes and everything will be written out in the quote.
Is hiring a cleaning service really worth the money?
Absolutely! Save time, reduce stress, and enjoy a cleaner, healthier home with professional service.
Are there discounts for recurring cleanings?
Yes! We offer discounted rates for weekly and biweekly clients—ask us about our package pricing.

Are your cleaners background checked and insured?
Yes, all EcoGlow team members are fully vetted, background-checked, and insured for your peace of mind.
How can I prepare my home before a cleaning service arrives?
Just tidy up personal items and secure pets—no need to clean before we clean!